custømer service

gernal information


brøther has made every effort to display the colors of the products on www.broether.store as accurately as possible. However, we cannot guarantee that your monitor’s display of the colors is completely accurate. All items are checked for any faults before they are being shipped to our customers. Should you receive an item that is not in perfect condition, please contactus immediately.

delivery time

For global shipments wie partne with global carriers like:

  • APC
  • FedEx
  • Pasts
  • DHL
  • USPS
  • dpd

Additionally, we will send you an email the moment your shipment is handed over to shipping provider. They will provide you with a tracking number so you can follow your shipment throughout its journey.

Information about customs

For shipments outside Europe it may happen that a package will be kept at customs for inspection. Unfortunately, the inspection could take up to 30 days to send the package forward to the delivery address. Please let us know if you haven’t received your package after the customs clearance time. After those 30 days, we will start an investigation on your shipment.

Delivery Times

Please note that during sales periods delivery can take longer than usual.
Delivery times as shown below count from the day your package is shipped from the BALR. warehouse.
Expected delivery date is mentioned on the checkout page, in the order confirmation e-mail and in the shipping confirmation e-mail.

Europe

Delivery inside europe from our europe based logisitc center takes 3-10 business days.

US, Canada, Middle East & Australia

Delivery times are 3-10 business days in general

New Zealand

Delivery times are 5-12 business days in general

China

Delivery times are 5-12 business days in general

South Korea & Taiwan

Delivery times are 5-12 business days in general

Rest of Asia

Delivery times are 5-15 business days in general

Africa

Delivery times are 5-12 business days in general

South America

Delivery times are 5-12 business days in general

For global shipments wie partne with global carriers like:

  • APC
  • FedEx
  • Pasts
  • DHL
  • USPS
  • dpd

Additionally, we will send you an email the moment your shipment is handed over to shipping provider. They will provide you with a tracking number so you can follow your shipment throughout its journey.

Information about customs

For shipments outside Europe it may happen that a package will be kept at customs for inspection. Unfortunately, the inspection could take up to 30 days to send the package forward to the delivery address. Please let us know if you haven’t received your package after the customs clearance time. After those 30 days, we will start an investigation on your shipment.

Delivery Times

Please note that during sales periods delivery can take longer than usual.
Delivery times as shown below count from the day your package is shipped from the BALR. warehouse.
Expected delivery date is mentioned on the checkout page, in the order confirmation e-mail and in the shipping confirmation e-mail.

Europe

Delivery inside europe from our europe based logisitc center takes 3-10 business days.

US, Canada, Middle East & Australia

Delivery times are 3-10 business days in general

New Zealand

Delivery times are 5-12 business days in general

China

Delivery times are 5-12 business days in general

South Korea & Taiwan

Delivery times are 5-12 business days in general

Rest of Asia

Delivery times are 5-15 business days in general

Africa

Delivery times are 5-12 business days in general

South America

Delivery times are 5-12 business days in general

For global shipments wie partne with global carriers like:

  • APC
  • FedEx
  • Pasts
  • DHL
  • USPS
  • dpd

Additionally, we will send you an email the moment your shipment is handed over to shipping provider. They will provide you with a tracking number so you can follow your shipment throughout its journey.

Information about customs

For shipments outside Europe it may happen that a package will be kept at customs for inspection. Unfortunately, the inspection could take up to 30 days to send the package forward to the delivery address. Please let us know if you haven’t received your package after the customs clearance time. After those 30 days, we will start an investigation on your shipment.

Delivery Times

Please note that during sales periods delivery can take longer than usual.
Delivery times as shown below count from the day your package is shipped from the BALR. warehouse.
Expected delivery date is mentioned on the checkout page, in the order confirmation e-mail and in the shipping confirmation e-mail.

Europe

Delivery inside europe from our europe based logisitc center takes 3-10 business days.

US, Canada, Middle East & Australia

Delivery times are 3-10 business days in general

New Zealand

Delivery times are 5-12 business days in general

China

Delivery times are 5-12 business days in general

South Korea & Taiwan

Delivery times are 5-12 business days in general

Rest of Asia

Delivery times are 5-15 business days in general

Africa

Delivery times are 5-12 business days in general

South America

Delivery times are 5-12 business days in general

delivery costs

You have free shipping on orders above €100. When your order total is lower than €100, shipping costs will be charged depending on your delivery address and method.
After you’ve filled in all fields on the left side of the page, you can review the shipping costs. Depending on your delivery address, you can select a faster service for an added fee.

return policy

If you are not satisfied with your product(s) ordered, you can dissolve the agreement within a cooling-off period without giving reasons (right of withdrawal). The cooling-off period starts the day after which you have received the product, or the day after a third party designated by you (this is not the carrier) has received the product.

If you want to withdraw the agreement, you can do so by any means. For your convenience, you can also log in to register your return. You can select to receive a different size of the same product. If you would like to receive a different product, choose for a refund and simply place a new order via VERCETTI.fashion. You’ll receive an email with return instructions. We will also keep you updated about the process and our shipping provider will send you a tracking code to follow your package. Please send all items you wish to return from an order in the same package for shipment, to make sure your return is processed as quickly as possible.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Meaning that all items are returned in the same condition they were in upon your receipt; the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags should be intact.

While requesting your return, you can choose between a refund or an exchange. If you would like to receive another model, choose for a refund and simply place a new order via VERCETTI.fashion.

The right of withdrawal will not be restricted by the return/exchange requirements.

More information

For more information about our returns and exchange policy, see article 6 in our Terms & Conditions.

Refund

You will receive a refund of the total amount paid (including the standard shipping costs). If you have chosen another method of shipping (for example, UPS Saver) than the standard method of shipping, the extra costs, if any, for this different method of shipping will not be eligible for a refund. If you return one or more items from your initial order and the total value of the remaining items falls below the threshold €200, we will charge you shipping costs with reciprocal effect. We will do this by refunding the purchase price of the item(s) that you have returned minus the shipping costs to your country.

Please return the item(s) as soon as possible, but within 14 days starting the day after you executed the right of withdrawal. You can always return your item(s) within the cooling-off period.Please note that it can take up to 14 days for the refund to be deposited to your bank account. We may postpone the refund until we have received the product(s) or proof that the product(s) are in transit. Your refund will be issued to the original payment method used when placing the order.

Virtual Gift Card

If you return an order that has (partially) been paid with a Gift Card, the amount will be returned to your Virtual Gift Card.

payment

We accept Visa, MasterCard and Paypal. After selecting your preferred payment method, you will be redirected to the chosen payment gateway. Once your payment has been completed, you will return to VERCETTI.fashion and you will receive your payment confirmation by e-mail. In case the payment is cancelled or fails, you will be returned to VERCETTI.fashion and you will see a notification containing the error. From that page you can choose a different payment method.